Showing articles 1-10 of 60

Family unwilling to comply with payment method

If you have a new family who doesn't comply to the kind of payment method you specified, would you not take this student? I would rather not. I have lost students over this but if they are unwilling to accept your policies, things tend to be challenging over other things later (like practicing, being on time, etc). Having said that, it does depend on what they don't agree with. I have…

Studio policies on inclement weather

I want to schedule make-up lessons for all my families whose lessons were canceled because of snow. What is your policy on bad weather? I charge by the month, not by the lesson, but the understanding is they get weekly lessons except for pre-planned holidays like Christmas, Thanksgiving, and Independence Day. I don't typically try to reschedule. My policy for inclement weather is that I credit them for 1/2 the cost…

Charging a deposit for next term

I charge by term and the ongoing students pay on the last day of the term for the following term. However, I don't usually charge at the end of the year. I wait until the beginning of the new school year in late January. I am thinking of charging a non-refundable deposit of $50 by the last day of this year's term. If they do come back, that $50 goes towards their first term fees. If…

Short notice lesson cancellation by student

I had a parent ask for a reschedule after only giving me 11 hours of advance notice that they will miss the lesson. How do I handle this professionally without causing parents to decide to quit? It's already in my studio policies that they should provide 24 hours of notice to get a make up credit. This mom has been having health issues and let me know last week that she would have surgery "sometime in…

Student canceling lesson with short notice

I wanted to share a difficult conversation success I had recently: a teenage student attempted to cancel a lesson 30 minutes prior, by saying they were sick. To me, this felt like a classic case of claiming territory, making it necessary for me to let her know that she would still be paying for it. Sure enough, come lesson time, she was feeling okay and didn't seem to be sick at all, which reaffirms to me…

Fee Increases – when & how much?

Hello everyone, I am curious to hear how various teachers decide on when and how much to increase their fees. I seem to remember Robin Keehn mentioning a particular percentage she uses when raising her rates. In the U.S. the rate of inflation is currently between 2 and 3%. So I’m guessing that’s a good place to start. Also if anyone has found an eloquent way to communicate your fee increase to parents, I would love…

Parent balking at tuition

I received a phone call from a mom whose daughter had her first lesson with me last week. She clearly wants to "try out" piano lessons for her daughter and she is not committed to continuing if it becomes a huge struggle to get her daughter to practice. At the moment her daughter loved her one lesson and is excited about playing piano. I have just moved to a tuition schedule of flat monthly payments. The…

Make up lessons

What is your policy and procedure on make up lessons? I'm thinking about when students are sick as well as when they miss for planned reasons such as dad's graduation from college. I have a full studio and not many times that I can make up lessons. Yet I have students who want to make up the time that they miss. I offer one make up lesson per semester. Other…

Building vacation time into tuition

I have not been giving myself set time off each year, but now am considering 2-3 weeks. Any advice/thoughts? Are you talking about 'paid' time off? I've considered having at least a week paid vacation but never have done it. Yes, I know teachers who charge a flat monthly fee and the time off is designed into that, sometimes up to two months off. …

Controlling germs in studio

It's flu season so a parent asked me what I do in my music room to keep the piano and environment as germ-free as possible. What do you do and how would you answer this question? I keep hand sanitizer on the piano, and wipe the keys with Clorox wipes between students. I also credit for cancelled lessons due to illness. I have six kids of my own and someone…

Showing articles 1-10 of 60