short notice cancellation
No Closure with Discontinuation
Although we are super pleased we have such high retention rates due to lots of long term conversations, recently we are finding (within the last year or so) that people are tactfully avoiding 1. Talking to us about issues or things they are confused about…
- Last updated 4 years ago
- business calls, calling back no shows, calling no shows, communicate, communicating where you are at, communicating with parents, communication, communication with parents, discontinuation, discontinuation notice, discontinuation policy, discontinuing, discontinuing lessons, email communication, ending lessons, ending lessons via email, exit email, no notice ending lessons, notice, quitting, quitting lessons, short notice cancellation, social media, students ending lessons, students quitting, studio communication, talking on phone, talking to people on the phone, text, texting, want to quit
Emergency Cancellation
I am sad to say that my mother-in-law is very ill and may pass any day. I sent an email to my students and parents giving them a head’s up. So if/when I have to cancel lessons, they will be ready. Also I did it…
- Last updated 4 years ago
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Short notice lesson cancellation by student
I had a parent ask for a reschedule after only giving me 11 hours of advance notice that they will miss the lesson. How do I handle this professionally without causing parents to decide to quit? It’s already in my studio policies that they should…
- Last updated 6 years ago
- make up lessons, short notice cancellation, studio policies
Student canceling lesson with short notice
I wanted to share a difficult conversation success I had recently: a teenage student attempted to cancel a lesson 30 minutes prior, by saying they were sick. To me, this felt like a classic case of claiming territory, making it necessary for me to let…
- Last updated 6 years ago
- claiming territory, Laurie Richards, makeup lessons, policies on makeup lessons, short notice cancellation, sick students, studio policies