Dealing with aggressive parent
Found in: Studio Policies
Felicity E., Australia
Anyone had a parent demanding a refund for a lesson they didn’t show up to and then cancelled lessons and never came back? While I was kind and said I would refund his $25 with the next round of billing, he has sent me 4 emails. I don’t respond kindly to intimidation.
Leeanne I., Australia
I have clearly stated in my studio policies that I don’t do refunds. If they signed the Simply Music enrollment form, it says that they are paying for your time, regardless of whether they show up or not. I would reply to this effect and that you are giving them a refund as a gesture of good will. Act with grace and they will think highly of you, even though they have chosen not to proceed with lessons.
Joanne D., Australia
You’re being extremely generous to refund any money as they pay for your time, and if they don’t show you’re sitting there and should be paid anyway. I think you need to have a clear policy when they enroll to avoid this happening again.
Gabrielle K., Iowa
I’ve never had this happen since I have a no-refund clause in my policy, but I have had two people in a row decide to not come to lessons any more without calling me or anything. New 2017 policy requires a credit card on file so that if I have anyone else trying to do that, they get a no-show fee charged.
Heidi M., Canada
I do have a no-refund policy but am willing to make occasional (rare) exceptions for the sake of goodwill or sensitivity to the situation, but that is not stated in my policy.