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Parents trying to manipulate policy
Has anyone had any issues with parents of students trying to manipulate policy? My policy clearly states that I do not do makeup lessons or refunds unless in the event of inclement weather, and I just had all of my students and life coaches sign…
Dealing with aggressive parent
Anyone had a parent demanding a refund for a lesson they didn’t show up to and then cancelled lessons and never came back? While I was kind and said I would refund his $25 with the next round of billing, he has sent me 4…
Gift certificates for lessons
I’ve just been contacted by someone who would like to buy his wife a term of piano lessons for Christmas. Just wondering if there are in existence any gift certificate templates anywhere. Also, how would something like this work with the buying of student home…
Responding to inquiries about price
I would like a good response to “How much do you charge for piano lessons?”‘ From my experience, people that lead with price are not really serious about lessons. They are discount shopping and don’t know anything about Simply Music. They probably don’t know exactly…
Responding to social media inquiries
Do you use social media to market your piano studio? How do you answer people whose first or second question is, “What lesson times are available?” I feel like we have so much more to establish before I’m ready to book them a time. This…
Tuition credits question
I have always charged students per school term, regardless of when they are away on holidays. If they are away, they still get charged. But I have LOTS of students who go away! I seem to have the conversation with them frequently. I have 5…
Parent correcting child in lessons
I have a student who is coming to a shared lesson with two parent coaches (mom and step-dad). With three students and four parents, my space is quite crowded. How would you suggest I respond? Ask just one to attend, ask one to sit farther…
Toddler sibling at lessons
A mom asked me if I would teach her son and daughter on Saturday instead of our weekday time because she does not have childcare for her 4-year-old, and he is somewhat disruptive during lessons. I do not want to teach on Saturday. I know…
Standing by studio policies in difficult situations
A family told me this past week that they are discontinuing, because their only remaining lesson mate recently decided to discontinue, and this family did not want to continue in a private situation. My policy is 30 days’ written notice, and they’d prepaid for this…
Keeping track of prospective students
What sort of system do you use for tracking your contact with prospective students? I’ve been playing around with some free CRM (customer relationship management), but it’s incredibly confusing for someone like me who has no prior experience with something like this. I’d like to…