discontinuation policy
Requiring Recurring Payment for Tuition and Materials
I am considering implementing credit/debit card payments for all my students’ monthly tuition and materials fees and have a few questions for those who are already doing this. I only have a few students right now and have had no problems with payment by check…
Letting Students Go
Gosh, there are SO many things I want to comment on, but at this moment, I want to encourage all of you who might be on the fence about letting someone go from your studio to just do it! I realize we all have our…
Quitting Families
Siblings in a shared lesson with 2 others, just finishing Foundation One (12 lessons) Big brother learning faster than average, and faster than his sister. Mom says they are having trouble at home because they are playing the same material, he wants to go faster…
Advice Needed Regarding Late Fees
I offered a reduced Summer schedule which many of my lessons took advantage of, paying for one month of lessons but spreading them over July and August. Payment was due at the end of June as usual. One parent in one reduced schedule group hadn’t…
No Closure with Discontinuation
Although we are super pleased we have such high retention rates due to lots of long term conversations, recently we are finding (within the last year or so) that people are tactfully avoiding 1. Talking to us about issues or things they are confused about…
SHM After Discontinuing Lessons
I have a question about the SHM. I talked to my boss at the studio the other day and she was concerned about students possibly discontinuing lessons with me and then proceeding to use the videos and purchasing additional levels to learn the songs. She…
Discontinuation Policies
A couple of years ago, I think, I put into place two related policies after getting ideas from the forums. 30-days written notice required to discontinue with forfeiture of any unpaid tuition, and pre-payment upon enrollment of 1st and last months of tuition. Combined, these…